Once again, Kindly accept our sincere apologies for the delay. As the Ceo, I understand and take the responsibility. Protection and safety of our users and their accounting records is our top priority. Like we announced previously, because our volume of business recently have sharply risen, the normal channels that we have been operating through in the past are currently slowing us down.
This is a frustrating for everyone and as a result has caused an overload of payout request on all channels. Alternative business channels have now been opened to solve these delays; however, the overload on the backlog mean that it will take some time to return to normal withdrawal payment period. We are working around the clock to normalize the withdrawal process. We hope that you can be patient with us while we solve this global issue.
Currently, all the withdrawals are delayed and are estimated to return to normal in coming weeks. In order to achieve this, we will be limiting new payout requests to once a month (25th of every month) for all users. This is so that we can return quickly to normal withdrawal velocities as we solve pending problems. When we solve these problems, we will restore the normal withdrawal window for all users.
We are also experiencing overload in support tickets sent to email@example.com due to these payment problems. We promise you that all tickets will be responded to.
Users who wish to cancel their pending withdrawals may still do so by contacting firstname.lastname@example.org and have the funds credited back to their accounts.
We will continue to post updates as we progress. We apologize for any inconvenience you are enduring. We thank you for your patience and understanding.
Chairman and CoFounder,